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Complaints

Please note in line with current NHS England advice, our complaints procedure had been paused for three months with immediate effect due to the current COVID-19 pandemic.

"Due to the ongoing COVID-19 pandemic we are supporting a system wide “pause” of the NHS complaints process which will allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID-19. 

 

As of 26 March 2020, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases."

 

If you wish to make a complaint directly to the practice:

 

 

1. Make a complaint in writing directly to the practice. Mark your letter for attention of Miss Sabrina Ruffles, Complaints Manager.

OR

2. You can choose to make a complaint directly to NHS England.  

Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”

(Helpline 0300 311 2233 – Customer Care Centre)

 

If your are not happy with the response from the Practice / NHS England then the next step is to contact the Ombudsman. Please see contact details below.

Ombudsman

 

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

 

(Helpline: 0345 015 4033)

Website www.ombudsman.org.uk

 

 

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!