Please note in line with current NHS England advice, our complaints procedure had been paused for three months with immediate effect due to the current COVID-19 pandemic.
"Due to the ongoing COVID-19 pandemic we are supporting a system wide “pause” of the NHS complaints process which will allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID-19.
As of 26 March 2020, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases."
If you wish to make a complaint directly to the practice:
1. Make a complaint in writing directly to the practice. Mark your letter for attention of Miss Sabrina Ruffles, Complaints Manager.
2. You can choose to make a complaint directly to NHS England.
Email – email@example.com type in the Subject tab “for the attention of the complaints team”
(Helpline 0300 311 2233 – Customer Care Centre)
If your are not happy with the response from the Practice / NHS England then the next step is to contact the Ombudsman. Please see contact details below.
Parliamentary and Health Service Ombudsman
(Helpline: 0345 015 4033)