Patient access change Posted or Updated on 29 Apr 2024

Patient access sign-in or register using two-factor authentication.

To ensure the highest level of security, Patient Access will now ask you to enter a 6 digit time-based passcode each time you sign-in, as well as your username and password. To access a passcode, you will need to install an authenticator app.

If you have biometrics (Face ID or Touch ID) enabled, you will not be asked to enter an authentication code each time you sign-in. Alternatively, you can use NHS Login to access your Patient Access account instead.

You will be prompted to install a third-party authenticator app as part of the process below. This app will provide you with access to the Time-Based One Time Passcode (TOTP) that will be required when signing in to Patient Access in future.

You can use any authenticator app of your choice on your mobile, tablet or desktop device, however we advise using the free Microsoft authenticator app.

For more information please visit the Patient Access website - https://support.patientaccess.com/sign